Telephone Interpreting - Frequently Asked Questions

1.What is telephone interpreting?
Telephone Interpreting is a service that allows parties who speak different languages to communicate with each other. This is done via a three-way conference call with a trained telephone interpreter.

2.What is telephone interpreting used for?
This method of interpreting is used to transmit messages, over the telephone, between two parties or more who speak differerent languages.

3.In what environment is telephone interpreting typically used?
Telephone interpreting is typically used for conference calling, where one or more participants on the call have specific language needs.

4.Why would I need a telephone interpreter?
If your organisation holds regular conference calls between groups of different nationalities, a telephone interpreter will enable individuals to communicate with one another without a language barrier.

5.What are the benefits of telephone interpreting?
Telephone interpreters are available 24 hours a day, 7 days a week. The service operates on a pay-as-you-go basis. We offer a free advance-booking system, without fee’s applied, where members can contact us to arrange the call at a time specifically to suit. There is also the facility to allow for up to 15 individuals to participate in a single call.

6.What information do I need to provide before a call?
We ask that you provide us with your name, where you are calling from, your client’s name, the language you require and your contact telephone number.

7.What is your coverage for this service?
Translation Services offers this service 24 hours a day, 7 days a week. Find it at at
http://www.translationservices-uk.com.

8.How can I view your current rates and possibly arrange to book this service?
To obtain information regarding our rates, and to have any further questions answered, you can contact us by telephone on 01635 292 789, by fax on 01635 877 357 or by e-mail at sales@translationservices-uk.com.

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